T:  094 95 02000 | E: info@jjburkecarsales.com
JJ Burke Cars Sales 40 Years in Business Peugeot Car Dealer Renault Car Dealer Dacia Car Dealer

Service Advisor

Service Advisor Required

 

Responsible to: Service Manager

Main Purpose of Job:

We are currently recruiting for a Service Advisor to join JJ Burke Car Sales, Ballinrobe Mayo, within our aftersales Team.

The role:

The successful candidate will be required to welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. You will be required to organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines. You will be required to promote the service facilities of the dealership to encourage repeat aftersales and sales activities. As Service Advisor, you will actively contribute to the revenue and profit of the service department.

 

Role Responsibilities:

  • Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop
  • Responds to customer telephone enquiries relating to service and repair and book their vehicles in for the required work
  • Establishes customers ‘drop off and collection’ requirements or arranges alternative transport where necessary
  • Carry out Vehicle Inspections with customer on hand over
  • Provides a quotation for the customer
  • Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
  • Ensures all appropriate information is gathered from the customer e.g. address, email address, telephone contact details etc. for marketing purposes, in line with gdpr requirements
  • Inputs information into Dealer Management System so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
  • Establishes the customer account status or method of payment to agree how and when the work will be paid for, and the authority limits
  • Communicates the customer requirements to the workshop in a legible, clear and understandable manner
  • Ensures vehicle health checks are carried out on each vehicle
  • Ensures thorough vehicle inspection with the customer before and after service work is carried out
  • Liaises with customers or authorising agent on the telephone regarding any additional work and obtains their authorisation to proceed
  • Responds to customer enquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collection
  • Maintains all customer record files and job cards on a daily basis to ensure the accurate analysis of service activity and business development;
  • Hand over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice
  • Creates the invoice for work completed
  • Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures
  • Promotes the sale of service plans and additional products to customers
  • Handles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business
  • Ensures accurate completion of all documentation both by self and customer, relating to all actions that are undertaken
  • Develops and maintains comprehensive product knowledge in respect of all vehicles
  • Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
  • Completes any other appropriate activities as specified by the Service Manager
  • Ensures All admiration duties are maintained to high standard
  • Maximise the potential of up-sales if appropriate during service customer communications
  • Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies
  • Utilise EVHC to promote and up-sell

The person:

Skills and Competencies:

  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Strong problem-solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner
  • Possess strong attention to detail with administrative functions
  • Work independently in a busy, active environment, managing own time and workflow effectively
  • Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
  • Build strong interdepartmental relationships and pay close attention to other department requirements
  • Ability to understand and interpret changes
  • Ability to prioritise and organise customer appointments

Applications to recruit@jjburkecarsales.com